How can I pick the best Hotel for me?
You can check some of these issues if they are important to you.

• Ask around and consider their customer service record. What ratings have they received from independent rating organizations?
• Evaluate their franchise for consistency. Many Hotel’s are franchised so you’ll want to see how the particular location fits into the Hotel’s chain. Find out how the chain rates this particular property within their organization.
• Consider their Hotel policies, are they favorable to you or do they penalize you in some way.
• Find out what partnerships they have that could save you money in other areas. Many Hotels have agreements with airlines, rental car or credit card companies.
• See if they credit your frequent flyer or frequent guest programs with points.
• Check the Hotel Chain's locations. Does their Hotel chain have locations where you travel? Do they have international locations?
• Check the individual hotel's location.  Is their airport hotel really close to the airport?
• Evaluate their facility. When were the rooms last remodeled? Does it have the types of features you need? How well does it suit your need for the quick overnight stay or the weeklong resort vacation? Do they have business suites or meeting rooms available if you need them? Does the particular Hotel you want to stay in located in a safe part of town? Is any major construction going on in the area around your Hotel’s location? Will there be any large groups staying at the Hotel that could negatively impact your stay?
• Do they offer the types of extra services you need? Do they have a concierge, shuttle or laundry service?
• Can they honor your special requests?
• See if they offer a Premium or Loyalty Club that feature the services you need.
• Check to see if you belong to any groups that entitle you to a special deal with a particular Hotel.
• Consider their rates and the availability of any coupons or discounts. See who offers the best overall deal for your budget.

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Hopefully, you’ll find the answer to your questions or concerns by reading through our most frequently asked questions list. If you don’t find the answer to your question; please contact either Reservations or Customer Service. Reservations can be reached at the toll free number on our site. If necessary, our Customer Service may be able to assist.

Every city has their own rates for taxes. In some cases there are additional fees imposed by providers, local, city, state and federal agencies. Taxes are computed on the hotel reservation amount and fees charged as predicated by the provider. Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.

It depends on the how we negotiated with the provider. Some of our providers require just a room night deposit to hold your room while others require pre-payment at the time of your reservation. Please refer to the amount displayed on the hotel confirmation page to see what your credit card will be charged upon making the reservation. Typically those requiring pre-payment are offering significantly reduced rates.

The hotel information is actually updated by the hotel or hotel chain a number of times per year. Additionally, we strive to have the most accurate and complete hotel information available but we have to rely on the personnel at the hotel property to update and change information when appropriate. If you have specific requirements we recommend you contact the hotel to validate the amenity or service(s).

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